Other Software

ID #236

Internet Explorer shows a blank page on an SSL website like the Control Panel or signup page.

Applies to: Grid System

If you are trying to go to a secure page where the URL begins with "https" and Internet Explorer tells you "Page cannot be displayed", but you can go to an insecure page on the same site that begins with "http", then you should check your browser security settings.

From the top menu in an Internet Explorer window, choose Tools, Internet Options, then click the Advanced tab. Then scroll down to the section labelled "Security" and make sure that the boxes next to "Use SSL 2.0" and "Use TLS 1.0" are both checked. Then click the "OK" button, close all browser windows and restart Internet Explorer. Then try again to go to the secure site.

If you still cannot get there, do a traceroute to see what the problem with your internet connection is.

Last update: 2010-10-03 16:51
Author: FAQ Admin
Revision: 1.2

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