ID #213

Suddenly FTP times out, disconnects or does not give me access to all my directories.

Applies to: Grid System, Managed Servers, VPS

This problem has the following detailed symptoms:

  • If you are using Dreamweaver, Dreamweaver gives the error message "Waiting for Server" followed by "An FTP error occurred - cannot get remote folder info" and then a disconnect notice.

  • Other FTP clients and programs that you try to connect with just timeout and disconnect.

  • You think the problem is at Modwest because you have not modified your own settings since the last time you used FTP successfully.

  • You seem to be being blocked from using FTP.

  • Suddenly you only have access to certain directories with ftp, but not others deeper down the directory trees.

  • Turning Passive Mode on or off makes no difference.

  • From a shell prompt, you can "cd" and navigate through all your directories.

    The solutions:

  • Your broadband, DSL, or ADSL provider is using Proxy-Cache on its network to cut its costs, which prevents you from getting fresh data from remote connections. There is at least one reported broadband ISP in Spain named "Telefonica" which is blocking its customers' FTP access with this proxy system.

  • Check your personal firewall/security settings (programs like Black ICE Defender, Zone Alarm, Norton Anti-Virus) to make sure that they are configured to allow your FTP access. Try turning these programs completely off and retry FTP.

  • Try using FTP from a different computer at your same location.

  • Try using FTP from a different computer at a different location outside your building that gets internet access from a different provider or that is on a different network.

  • Try to bypass the proxy using an SSH tunnel

  • Last update: 2010-10-03 16:31
    Author: FAQ Admin
    Revision: 1.3

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    You can comment this FAQ

    Comment of Anonymous:
    Another article talking about how to do SSH tunnels is here:
    Added at: 2003-04-07 14:30

    Comment of Anonymous:
    Because FTP passes your username & password in plain text, it is highly recommended that you configure your FTP client application to connect to Modwest's FTP server via the 'SFTP' method, instead of plain 'FTP'.

    Added at: 2009-08-13 16:43

    Comment of Anonymous:
    To rule out a problem with your computer, try using FTP from a different computer at your same location.

    Added at: 2009-12-08 11:30